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Terms and Condition

The following are the Terms and conditions of Zenith Training & Development Consultancy Ltd:

·         Zenith Training is the trading style of Zenith Training & Development Consultancy Ltd.

·         Prices  are subject to change until payment has been made.

·         Bookings are subject to availability of spaces and resources

·         Eligibility criteria may apply for funded courses- please check prior to reserving a space

·         Online reservations are non refundable.

·         Change of date must be communicated to the Centre administrator 5 working days prior to the commencement of course

·         Online reservations are fully transferable to any named individual who is eligible to attend

·         Zenith Training or it's contractors may substitute the venue of training with another suitable venue of it's choice and notify candidates via email, text or by phone up to 12 hours prior to the start of the course.

·         Full attendance is required, late arrivals are subject to the discretion of the Instructor for acceptance onto class.

·         For spaces reserved online, via email or by phone, the candidate will be liable for the full balance outstanding

·         In the event of cancellation by Zenith Training or it's contractors, damages shall be limited to a full refund of the course fee.

·         Dispatch of certification is arranged via ordinary royal mail as standard.

·         Zenith Training accepts no liability for misplaced certification and candidates will be responsible to pay any awarding body charges in respect of replacement certification.

·         Pass Guarantee applicable to SIA qualifications: In the event that a candidate fail an exam, a free re-attendance of the training element will be offered by Zenith Training and in some cases the candidate may have to pay exam only fee of £50, irrespective of how many units they may have failed. All security courses first re-sit are free.

·         Clients are responsible to provide accurate information as to the address where certification will be dispatched.

·         In the case of ID validation forms used by awarding bodies, the onus on the candidate to only sign such validation form if the spelling of their name is correct, failure to do so will result in the candidate being liable for administration costs charged by the awarding body for correction.

·         During any travel abroad or within the UK whether it be for training purposes or otherwise, the client is responsible for arranging their own insurance and Zenith Training  does not accept any liability.

·         Any form of uncivil behaviour at the training premises will lead to exclusion from the course for which no refund will be made.